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Returns & Refunds

Thank you for supporting The Colored Soul!

 

As a small and growing business, our return and refund options vary depending on the type of product or service purchased. We want you to have a positive experience with your purchase, and we'll do our best to help resolve issues when something doesn't arrive as expected.

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Please review the applicable policy below before making your purchase.

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Digital Products

All sales of digital products, including workbooks, activity sheets, bundles, and other downloadable content, are final.

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Due to the nature of digital products, we are unable to offer refunds once a purchase has been completed and the digital content has been made available.

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If you experience a problem accessing or downloading a digital product you purchased, please contact us and we'll help you access your files.

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Books

Books are not eligible for return simply because you have changed your mind or no longer want the item.

 

If your book arrives damaged or defective, please contact us as soon as possible after receiving your order. Include your order number and, when possible, photographs showing the problem so we can determine the best way to resolve the issue.

 

Depending on the circumstances, we may offer a replacement or refund.​

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Print-on-Demand Products

Some products available through The Colored Soul are printed and fulfilled by Printful. Because these products are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size, or incorrect color.

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However, if your Printful product arrives damaged, defective, misprinted, or you receive the wrong item, please contact us with your order number and clear photographs of the problem.

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Printful requires qualifying claims to be submitted within 30 days of delivery, or within 30 days of the estimated delivery date for packages that do not arrive. We will work with you to determine whether a replacement or refund is appropriate.

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If you entered an incorrect shipping address or otherwise provided incorrect order information, additional shipping costs may apply to a replacement.

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Memberships

Membership cancellations and refunds are handled according to the terms of the membership plan selected at the time of purchase.

 

Canceling a membership does not automatically guarantee a refund for payments that have already been processed.

 

If you believe you were charged in error or need assistance with a membership cancellation or refund, please contact us so we can review your situation.

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Incorrect or Missing Items

If your order arrives with an incorrect or missing item, please contact us as soon as possible with your order number and a description of the issue.

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For products fulfilled by Printful, qualifying issues should be reported within 30 days of delivery.

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How to Request Help

For any return, refund, replacement, or order issue, please contact us through our Contact page.

 

Please include:

  • Your name

  • Order number

  • Product name

  • Description of the problem

  • Photos of the product or damage, when applicable

 

We will review your request and let you know what options are available.

 

Thank you for supporting The Colored Soul and our mission to make creative healing resources more accessible.

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